How FiberNet Monticello will interact with the customer
Now that the telephone referendum has passed with 74% approval, the City of Monticello is moving forward with plans for the city-wide fiber optic network.
READ MORE >> Information About Monticello’s Referendum
Recently, a business name was selected for the network as follows: FiberNet Monticello. Construction will take between 18 to 24 months to complete before the business can begin providing service to customers.
The City of Monticello is planning to build a city wide fiber optics (FTTH - Fiber to the Home) network intended to bring fiber to every home and business within Monticello City limits. This referendum approval opens the path to the next steps in financing, engineering, construction and launch of operations. Read more about these >> Next Steps. Community members may be asking, “How will Monticello fiber interact with the community during the construction phase?”
Once construction begins (sometime during 2008) the community will see the
fiber operation in town for various reasons as follows:
1. First you will see construction. The entire fiber network will be placed underground via directional boring. Equipment will be used that bores sideways through the ground. Into this bore we will insert conduit and will eventually be pulling the fiber through the conduit. You might see something going on with the boring machine and could notice when the fiber is being pulled through. This process could be conducted at the same time or at different times depending upon the neighborhood. This operation is non-invasive. We will not be digging trenches, but will be creating some holes to insert the boring equipment. Such holes should be repaired immediately and as much as possible these holes will be in soil and not in sidewalks or streets. This requires only single entry and exit points so that streets, curbs, landscaping, and underground infrastructures are not disturbed. You will not see entire streets torn up or traffic disrupted with this process. The boring process is technologically advanced in its implementation and is non-invasive.
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Conduit with optic cable inside |
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2. We will also be constructing several neighborhood nodes. These will be equipment huts that will contain electronic equipment. The location of these huts has not been chosen. Our goal will be to place them at locations already owned by the government such as firehouses, schools or other City lots.
3. The next time residents will see us is when we are building fiber drops to the homes. Fiber drops will only be placed to homes who have signed up for service and there will be no installation fee for this service. Since our network is buried we will also bury the fiber drops. This will be a fiber that goes from the street to the side of each house. In order to do this we will have to either bore or trench depending upon the location. In yards with all soil we will dig a very narrow (few inch) trench to put in the wire. In yards with a lot of concrete we will bore some or all of the path. Typically these trenches heal very quickly and the grass should grow back over them soon.
4. Our next trip to customers will be to place a small box, called on ONT onto the side of the house. Again, this will only be done for customers who have signed up for service. This box will normally be placed near to the box where the telephone company comes in today, or next to the electric meter. Initially this box will be empty.
5. Our final trip to the customer will be for installation. On this trip our technician will place electrics into the ONT box and connect it to the fiber. The technician might also need to gain access to the home, depending upon the services purchased by the customer. If the customer signed up for advanced cable TV features we will be giving them at least one set top cable box. If the customer is moving their telephone service to us we will want to test to make sure the new phone service is working properly. The customer may also need new wiring to get to computers or televisions that might not have had cable service before. The technician also will take the time to explain the service, the boxes, the remote control for the stop box and to be sure the customer understands its operation.
