Questions and Answers

Below is a list of frequently asked questions, if you have additional questions please contact us at 763-314-0100.

Who is Hiawatha Broadband Communications, Inc. (HBC) and what is their involvement with FiberNet Monticello?

• HBC is a partner to FiberNet Monticello.
• HBC has been contracted to provide technical and after hours support services to FNM customers.
• HBC is a Minnesota company headquartered in Winona.
• They have Fiber-to-the-home subscribers that use the same type of systems and services as we do and are experienced in supporting your FNM video, telephone and internet services.
• Don Patten, FiberNet’s general manager, is an HBC employee in Monticello.

To learn more about HBC visit their website at http://www.hbci.com.

Do I get to keep my same number if I switch to FiberNet Monticello?
Absolutely. We are currently working through the required regulatory processes to allow residents to keep their same phone number.

Will I receive a FiberNet Monticello email address?
Yes. You will be able to access your personalized Fibernet email via www.fibernetmonticello.com

What will the upload speed be compared to download speed?
They will be the same. FiberNet is offering a symmetrical up and download speed service.

How much do I have to pay to disconnect service when I leave for the winter months?
Nothing.

Does basic phone service include the metro calling area?
Yes.

What services will be provided by FiberNet Monticello?
Communication services including ultra-fast internet, phone service, and digital television.

What does having Fiber Optic services mean?
FiberNet Monticello is proving a true 100% fiber optic system. This means existing DSL and cable modem internet services will appear to be standing still. Fiber optics transmits data at a greater distance and is best-in-class when it comes to quality and reliability.

I have seen construction crews within the community, who is completing this work?
A local communication company has been pulling permits to complete work within right-of-ways. FiberNet Monticello installed an 11-mile 100% fiber optic backbone during late summer to late fall in 2008.

What is FiberNet Monticello?
A community owned and operated communications company. Community operation means better and more personal attentive service to residents.

When will services be available to residents?
Construction is underway! Check out the construction phasing maps on the front page to see when construction will occur in your area and when FiberNet Monticello services will be available.

What do I do in the meantime? The incumbent communication provider is offering a triple play package at a reasonable price?
We understand this may be a difficult decision at this time. In deciding what may be best for you in the short term and in the long term, please keep in mind that FiberNet Monticello will NOT require a “term” contract. If you want to switch to a different provider, you will have that ability without having to pay an early termination fee. The technology we are bringing to the community is guaranteed to be the fastest and clearest technology available. Please also remember, if you have a question or need help, we are a phone call away.

What is the Fiber Backbone?
The backbone system is a 100% fiber optic data line installed to provide ultra-fast internet services to the business community within Monticello.

Some common questions about porting your number:

Can I take my number with me?

Yes – the FCC has mandated that all phone numbers can be retained by the customer and serviced by the local carrier of their choice, whether landline or wireless.

What if I want to change back?

That’s the beauty of it. If your carrier is not meeting your needs, you can change. The phone number is yours to take to any local provider.

What will it cost me?

Carriers DO have costs associated with the local number portability process, and there are SOME that assess a portability charge. FiberNet Monticello DOES NOT charge the customer to port their current number in, nor do they charge a monthly fee for keeping a ported number.

If I change my number to another phone company, can I still be listed in the directory?

Yes. Customers changing carriers have the option of retaining their current directory listing as it currently appears, or even updating it if changes are appropriate. New numbers issued by a carrier also have the option of appearing in the directory at the next publishing date.

What about 411?

Your information will be available as YOU see fit. There are no limitations caused simply by changing your carrier.

What about yellow pages?

Just as with white pages listings, you may still list your business in the yellow pages.

REMEMBER: The FCC regulates the Local Number Portability process to ensure that there are no unfair barriers to customers porting their numbers. YOU have the freedom to choose based on Quality of Service and Value – no strings attached.